Privacy Policy

Hope Channel, Inc. (“we”, “us”, or “our”) operates the www.hopetv.org website and the Hope Channel mobile application (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Statement, terms used in this Privacy Statement have the same meanings as in our Terms and Conditions.Table of Contents• Summary of Changes• Types of Data Collected• Usage Data• Location Data• Cookie Tracking Data• Use of Data• Data Retention• Data Transfer• Disclosure of Data• Data Security• GDPR Privacy• Your Rights Under GDPR• How Do I Request Deletion of My Data?• Exercising Your GDPR Data Protection Rights• Service Providers• Links to Other Sites• Changes to This Privacy Statement• Contact UsSummary of ChangesWe have made it clear to you the method by which users can request deletion of their Personal Data.Types of Data CollectedPersonal DataWhile using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:• Email address• First and last name• Phone number• Address, State, Province, Zip/Postal Code, CityWe may use Your Personal Information to contact You with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or instructions provided in any email we send.Usage DataWe may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device (“Usage Data”).This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.Location DataWe may use and store information about your location if you give us permission to do so ("Location Data"). We use this data to provide features of our Service and to improve and personalize our Service.You can enable or disable location services when using our Service at any time through your device settings.Cookie Tracking DataWe use cookies and similar tracking technologies to track the activity on our Service and hold certain information.Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.Examples of cookies we use:• Session Cookies. We use session cookies to operate our Service.• Preference Cookies. We use preference cookies to remember your preferences and various settings.• Security Cookies. We use security cookies for security purposes.Use of DataHope Channel, Inc. uses the collected data for various purposes:• To provide and maintain our Service• To notify you about changes to our Service• To allow you to participate in interactive features of our Service when you choose to do so• To provide customer support• To gather analytics or helpful information so that we can improve our Service• To monitor the usage of our Service• To detect, prevent and address technical issues• To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information• To comply with the lawData RetentionHope Channel, Inc. will retain your personal data only for as long as is necessary for the purposes set out in this privacy statement. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.Hope Channel, Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.Transfer of DataYour information, including Personal Data, may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.Your consent to this Privacy Statement followed by your submission of such information represents your agreement to that transfer.Hope Channel, Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.Disclosure of DataDisclosure to Law EnforcementUnder certain circumstances, Hope Channel, Inc. may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).Legal RequirementsHope Channel, Inc. may disclose your personal data in the good faith belief that such action is necessary to:• Protect and defend the rights or property of Hope Channel, Inc.• Comply with a legal obligation• Prevent or investigate possible wrongdoing in connection with the Service• Protect the personal safety of users of the Service or the public• Protect against legal liabilityData SecurityThe security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.GDPR PrivacyLegal basis for processing personal data under GDPRWe may process personal data under the following conditions:• Consent: you have given your consent to the processing of personal data for one or more specific purposes.• Performance of a contract: the provision of personal data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations related thereto.• Legal obligations: the processing of personal data is necessary for compliance with a legal obligation to which the organization is subject.• Vital interests: the processing of personal data is necessary to protect your vital interests or those of another natural person.• Public interests: the processing of personal data is related to a task carried out in the public interest or in the exercise of official authority vested in the organization.• Legitimate interests: the processing of personal data is necessary for the purposes of the legitimate interests pursued by the Organization.In any case, the Organization will gladly help you to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.Your rights under the GDPRWe are committed to respecting the privacy of your Personal Data and ensuring that you can exercise your rights.You have the right under this Privacy Policy, and by law if you are a resident of the EU, to:• Request access to your Personal Data. The right to access, update or delete the information we hold about you. Whenever possible, you can access, update or request deletion of your Personal Data directly, simply open your profile and take the necessary steps. If you are unable to perform these actions yourself, please contact us at support(at)hope(dot)study to assist you. This also allows you to receive a copy of the Personal Data we hold about you.• Request correction of the Personal Data we hold about you. You have the right to have incomplete or inaccurate information we hold about you corrected.• Object to processing of your personal data. This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation which makes you want to object to processing of your personal data on this ground. You also have the right to object where we are processing your personal data for direct marketing purposes.• Request erasure of your personal data. You have the right to ask us to delete or remove personal data where there is no good reason for us continuing to process it. To make this request, you must open your profile and click the Delete my account button.• Request transfer of your personal data. We will provide you, or a third party you have chosen, with your personal data in a structured, commonly used and machine-readable format. Please note that this right only applies to automated information which you initially gave us consent to use or where we used the information to perform a contract with you.• Withdraw your consent. You have the right to withdraw your consent to the use of your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific features of the service.• Request to delete your personal data. The right to delete the information we have about you. We can delete your personal data upon request and will send you a confirmation by email. You can request the deletion of your personal data directly, just contact us at support(at)hope(dot)study .How can I request the deletion of my data?You must contact us by email support(at)hope(dot)study and tell us what personal data you want to delete. You do not have to ask a specific person – you must write the email with your request.You will have clear evidence of your actions if you decide to dispute the organization's response.There are no specific words you need to use, but you may find it helpful to use the template below to help you exercise your right to erasure.[Your full name][Your full address][Phone number][The date][Name of organisation]Dear [Mr or Mrs / name of person you have been in contact with]Right to erasure[Your full name and address and any other details such as account number to help identify you]I wish to exercise my right to erasure under data protection law.[Give details of the personal data you wish to erase/delete.]Please send a full response within one calendar month confirming whether you will comply with my request. If you are unable to respond within this time, please let me know when you will be able to respond.If you would like to discuss anything, please contact me.Sincerely,[Signature]Exercising Your GDPR Data Protection RightsYou may exercise your rights of access, rectification, cancellation, and objection by contacting us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will do our best to respond as soon as possible.You have the right to lodge a complaint with a data protection authority about our collection and use of your personal data. For more information, if you are located in the European Economic Area (EEA), please contact your local data protection authority in the EEA.Service ProvidersWe may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.Links to Other SitesOur Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy statement of every site you visit.We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.Changes to this Privacy StatementWe may update our Privacy Statement from time to time. You are advised to review this Privacy Statement periodically for any changes. Changes to this Privacy Statement are effective immediately upon their posting on this page.Contact UsIf you have any questions about this Privacy Statement, please contact us:• By email: support(at)hope(dot)study• By Internet: http://www.hopetv.org/contact/• By phone: 301-680-6689• By mail: Hope Channel, PO Box 4000, Silver Spring, MD 20914, USA